Shipping policy

Shipping Policy

Thank you for shopping with the Mathewsons Online Store.

Processing & Dispatch

We aim to process and dispatch all orders as quickly as possible. Orders are typically dispatched within 1-2 working days of being placed.

Once dispatched, delivery is usually expected within 3-5 business days, although delivery times may vary depending on your location and the time of year.

All orders are sent using Royal Mail tracked services where available.

Shipping Rates

United Kingdom

Standard Tracked Delivery: £3.99
Free delivery on orders over £70

European Union

Tracked Delivery: £14.99

Rest of World

Tracked Delivery: £23.99

Shipping charges are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive confirmation along with tracking information where applicable.

Lost or Delayed Deliveries

If your order is delayed, we recommend contacting Royal Mail directly using the tracking information provided, as they will be best placed to provide updates on the status of your parcel.

If you believe your parcel has been lost, please contact us after first speaking with the courier and we will do our best to assist.

International Orders

We are pleased to offer worldwide shipping.

Please note that customers are responsible for any customs duties, import taxes, handling fees or other charges imposed by their local customs authorities. These charges are not included in the purchase price or shipping costs and must be paid by the recipient.

We are unable to predict or control any customs charges that may be applied.

Incorrect Addresses

Please ensure all delivery information is correct before placing your order. We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete shipping information supplied at checkout.